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FAQ
Centre > Payment questions
Frequently asked questions relating to our
Online Store
• Who
handles your payment services?
•
How
secure is your payment protocol?
•
What
payment options do you provide?
•
What
if I don't want to pay on-line?
•
Why
should I trust your payment services?
•
What credit and debit cards do you accept?
•
Can you describe the payment process
at AbleStable?
•
Does AbleStable require Cookies and
JavaScript to be enabled?
•
Can you explain more about
the Product Area and payments?
• Who
handles your payment service?
All payment transactions are made using WorldPay,
leaders since 1993 in online debit and credit card processing.
After placing your order for the service of your choice
from AbleStable's
Store you will be redirected to WorldPay's secure server
to enter your card details and make the financial transaction.
AbleStable never receives or stores card details, and thereby
minimises the possible risks of fraud and impropriety.
We decided early on to ensure the highest security of our
users on-line transactions. Although we could have built-in
payment transactions and carried them out using our hosting
provider, we decided to hand over all payment transactions
to a financial institution who provide complete peace of
mind for our users.
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• How
secure is your payment protocol?
Our payment protocol is carried out via a Secure Socket
Layer (SSL) via our payment transaction partner WorldPay.
WorldPay handles all security in the payment
procedure and no details are recorded on our web site as
you are transferred for the duration of the payment procedure
to theirs. After your payment has been made you are returned
to AbleStable.
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•
What payment options
do you provide?
We provide two payment options. Our secure on-line payment
with WorldPay allows us to process payments in Pounds Sterling
(UK), US Dollars, and Euros. You may
also pay us by cheque by making out the payment to 'AbleStable'
and posting it to 'AbleStable, PO Box 6464, Basingstoke,
RG23 7LD. UK.'
Be aware, by opting to pay by cheque, you will be unable
to enjoy the benefits of your user type until your cheque
clears.
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•
What if I don't
want to pay on-line?
If you do not wish to pay on-line you may pay by cheque
by making out the payment to 'AbleStable'
and posting it to 'AbleStable, PO Box 6464, Basingstoke,
RG23 7LD. UK.'
Be aware, your user benefits will be unavailable if you
opt to pay by cheque until your payment clears.
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•
Why
should I trust your payment services?
Our payment services are carried out on a separate site
(www.worldpay.com) that specialises in Internet payments
using a Secure Sockets Layer (SSL), the standard in providing
secure transactions over the Internet.
AbleStable never receives or stores card details.
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•
What
credit and debit cards do you accept?
AbleStable accepts any of the following payment cards
for its' services:
Visa; Mastercard; Eurocard; Visa Debit; Switch (UK only);
Solo (UK only); Delta; JCB
You may also pay by cheque by making out
the payment to 'AbleStable' and posting it to 'AbleStable,
PO Box 6464, Basingstoke, RG23 7LD. UK.' Be aware,
your user benefits will be unavailable if you opt to pay
by cheque until your payment clears.
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• Can
you describe the payment process at AbleStable?
Shop for our services at AbleStable's
Store. When you have found the Service Level that best
suits your requirements click the 'Buy This Service' button.
You will be transferred to WorldPay's secure server to make
the transaction and provide your card details. After your
transaction has been processed customers are taken to a
special welcome page where they have the option to download
a Welcome Pack (formatted for Mac and PC). AbleStable never
receives or stores card details.
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• Does
AbleStable® require Cookies and JavaScript to be enabled?
Yes. AbleStable's Store uses Cookies
and JavaScript to enable the smooth flow of payment transactions.
Although users are able to browse our Payment Gateway while
Cookies and JavaScript are disabled, users are not able
to purchase any items unless users enable their browser
to allow Cookies and JavaScript.
There are two Cookies your browser will be required to recognise:
one from AbleStable, the other from WorldPay. If you have
disabled Cookies you will need to re-enable cookies by going
to your browsers 'tools', 'options', or 'properties' and
then to alter the appropriate settings. If you are running
a Firewall such as Norton Personal Firewall you may also
need to alter your advanced settings to allow Cookies and
JavaScript from AbleStable, and WorldPay.
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• Can
you explain more about the Product Area and payments?
The Product
Area at AbleStable's assists creative
people to access detailed information and independent reviews
about high quality products, and if they wish, a simple
direct route to purchasing the product of their choice.
For a detailed description of the Product Area see our Product
Area Guide.
The majority of products featured in our Product Area may
be purchased in association with Amazon (amazon.co.uk and
amazon.com). AbleStable has a formal arrangement with both
the UK and US arms of Amazon whereupon we may feature products
for sale from their web site and link to them directly.
AbleStable has also established relationships with companies
whose products either do not feature at Amazon, or were
we have negotiated discount offers with companies that require
special links to their payment gateway to process the offer.
Although we are not responsible for any payment processing
other than through our own Store which is hosted by WorldPay,
we expect very high standards of privacy and security of
all the sites that we link to. If we receive any feedback
that suggests otherwise we immediately and as a matter of
urgency, contact the product payment processor for an explanation.
If we are not satisfied with their explanation we will withdraw
their product from the product area.
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