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Answer
Tool 
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DTLink
Software |
 |
 |
[pc
only] Easily
create answer files for each of your products
and switch between them instantly. Use the answers
yourself, or share them among your entire team. |
DTLink
Software at AbleStable®
(Partner profile page)
DTLink
Software online
(opens new browser window)
System
Requirements
PC
Pentium 133Mhz and 32MB RAM
Windows 95, 98, ME, NT 4.0, 2000, or XP
Microsoft Internet Explorer 5.5 or later
Detailed
Description
AnswerTool provides each team member or individual
immediate access to a common knowledge base to provide
clear, consistent, and complete answers that increase
customer satisfaction and reduce follow-ups.
AnswerTool
easily blends in with an existing workflow, can be
called up when needed, then dismissed when not.
Operation
Use AnswerTool's built-in organiser and editor to
create and edit questions and answers, then enhance
your text with fonts and colours. Arrange questions
into topics for easy access, quickly search for any
text using the built-in Search tab, then easily paste
the answers where you need them.
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Topics
and questions are organised in parent-child
relationships. Questions are contained within
topics, and topics can also be contained within
other topics to create a hierarchy. This allows
you great flexibility to organise your questions
exactly the way you want.
The screen shot to the left shows AnswerTool
in action with Outlook Express in the background. |
An
invaluable feature for an organisation managing
hundreds of support requests is the built-in Search
facility that enables the user to quickly find questions
anywhere in the AnswerTool document. To round things
off, formatted HTML text and graphics can also be
displayed from within AnswerTool.
DTLink Software and AbleStable®
AbleStable®
Review
AnswerTool
has one simple aim in mind: to make answering many
emails a much faster and more productive process,
and in this it succeeds brilliantly. Answer tool is
one of those rare software products that you open
for the first time and can use immediately. That's
a testimony to the simplicity and power of this great,
highly focussed product. There are few hidden features
to get to grips with, although there are 'hot keys'
to make your life easier.
We first came across AnswerTool as a give-away on
a magazine CD ROM. Looking back, we didn't immediately
take up the opportunity of using this software. We
had wrongly presumed any application whose set-up
file took up less than a megabyte couldn't be that
powerful, and to be honest, we doubted the claims
that this was a major labour saving application. How
wrong we were.
AnswerTool not only significantly reduces the time
taken to reply to support requests, but also ensures
more accurate and targeted support responses. Support
staff choose their predetermined answers and combine
these with personalised replies that address issues
far faster, and often more accurately, than replying
to multiple email support requests individually. That's
not to say that AnswerTool makes support email responses
a fully automated process. Support staff will still
need to select the appropriate predefined responses
from a list, and should offer a customised response
to every request. The whole process however is far
more efficient, well managed affair.
The answers you cut from your AnswerTool files can
be either pasted and presented in HTML format, or
easily and automatically stripped of all HTML content
and pasted as plain text (plain text is a safer option
if you're sending to a broad user base as some companies
restrict incoming email in HTML format).
AbleStable® has no reservation in recommending
this software to anyone who replies to multiple emails
over the course of a day. AnswerTool receives a well
deserved five star AbleStable product award for its
ease of use and elegant functionality.
Review by AbleStable®
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Windows
only software |
AnswerTool Trial
To try out AnswerTool before you buy, download a
trial version at:
http://www.answertool.com/download.html
(link
above opens new browser window)
Rate this software
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